Voice for Microsoft Teams: Direct Routing or Calling Plans?
Using Microsoft Teams as a telephony system has many advantages. It enables remote working and provides your employees with a single interface for their internal collaboration, and external communication needs. We help you create the setup that fits your needs and budget.
THE JOURNEY TO TEAMS COMES WITH MANY UNKNOWS AND interesting OPTIONS.
Teams Direct Routing
Direct Routing for Teams connects the PSTN (telephony) network to you Teams Tennant. This setup provides a large deal of flexibility and can save costs.
Microsoft Calling Plans
With Calling Plans your phone numbers are procured and hosted by Microsoft. Depending on your size and situation this can be a convenient solution, but with a different cost structure
Reporting & Metrics
What reports and insight come with the Teams platform by default and additional insight and information do you need?
Advanced Routing & Call Queues
Microsoft Teams comes with basic Auto Attendant and Call Queue functions. For many organizations this functionality needs to be extended to support their requirements. We can help to indentify and fill any gaps.
Compliancy Call Recording.
Do all your calls need to be recorded? Or only calls for specific groups. What are you plans with the recordings simply store them? Or take advantage of these assets by, for example, automatically adding key phrases to your CRM or creating sentiment scores.